Shipping & Returns

Shipping & Returns


Our store ships to all member states of the EU (not including outermost regions or overseas territories) and the UK. We also ship to many other international destinations - please see the shipping section of our checkout for the most up-to-date list.


Shipping costs are calculated at checkout, based on the total weight of your order and the destination address you provide.

Some international orders to non-EU countries may incur additional duties and taxes - see below.


Orders created in our EU store are shipped from our logistics partner’s warehouse in Milan, Italy.

We aim to pack and ship fully-paid orders on the same working day if placed before 1pm CET/CEST, or on the next working day if it is received later.

If there are delays processing your payment, this may also delay shipment.

We don’t fulfill orders on weekends or local holidays.


Note: Please check your shipping address carefully, as typos and incomplete address information are the most common cause of delivery problems and delays.

Delivery times for shipped orders will vary depending on your location and the regional carrier services available there. During peak holiday seasons this can take longer than normal, so order early to be safe!

We will send you a tracking link with your shipping confirmation email, so you can check the status of the delivery at any time. If you have registered an account on our shop, you can also get this link from your order history page.

Shipments to some regions may require a signature as proof of delivery.

Refund Policy

We understand you may change your mind, so you can return your con-tatto® free of charge within 30 days from your order. You will be refunded on the method of payment you chose during the purchasing process as soon as we receive con-tatto® at our warehouse. Please be aware that custom products (i.e. bottles with engravings) cannot be returned.

Do you have any questions? Was your con-tatto® damaged during shipping? Contact our customer care:

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